The IR spectrum is 850nm.

For optimal setup experience, we strongly recommend that you use 2 different SSIDs for 2.4 GHz and 5 GHz.

Overview about AI detection features on EZVIZ products

EZVIZ engages responsibly and actively in building a safer, better IoT space. 

While developing and applying new technologies to enhance product performance and elevate user experience, EZVIZ continues improving and progressing beyond its requirements for safety and reliability.

Some EZVIZ security cameras and video doorbells are embedded with local AI chips to provide locally processed, secure and smart detection capabilities. The embedded AI chip operates fully locally on the hardware instead of in the cloud, which enables users to control and manage the operation of AI to the greatest extent.

Here is a quick guide to help users understand the AI Features in EZVIZ products and how users can control and manage these Features.

The AI Features in EZVIZ products

Currently, the AI features in EZVIZ products are used for detection, which include Human Shape Detection, Vehicle Shape Detection, Pet Detection, Abnormal Sound Sensing (sudden noise level change), and Waving-hand Recognition & Control.

Human Shape Detection: The local AI chip will help the camera detect human-shape-alike objects in its viewing angle, which may be a moving rectangular object within a height of 1.5 to 2 meters that is no further than 10 to 15 meters away from the camera.

Vehicle Shape Detection: The local AI chip will help the camera detect car-like moving objects that match general car sizes and shapes, at a distance of no further than 15 meters away from the camera.

Pet Detection: The local AI chip will help the camera detect pet-like moving objects in its viewing angle at a distance of 3 to 5 meters (Currently this feature mainly works for cats and dogs).

Waving-hand Recognition & Control: The local AI chip will help the camera detect the waving hands in front of the camera, at a distance of 3 to 5 meters. Once the detection happens successfully, the device will automatically initiate a video call to the user’s EZVIZ App (It may be phrased as Gesture Detection in your EZVIZ App on different product pages, but currently this feature only detects a waving hand instead of any other hand gestures).

Abnormal Sound Sensing: The local AI chip will help the camera to detect special sound activities around it by using the built-in microphone. Such capability may include the detections of cat meowing/dog barking, baby crying sounds, and sudden loud noises (It may be phrased as Loud Noise Detection in your EZVIZ App on different product pages).

*NOTE:

The above algorithms are common and only used locally. During the operation of these algorithms, it does not involve the collection or processing of specific data such as facial features, physical characteristics, object colors/detailed features, verbal content, etc., nor does it involve the transmission, storage or processing of any original data in the cloud. Meanwhile, although the EZVIZ products that use these algorithms are produced by us, EZVIZ will NEVER participate in the processing of data resulting from the running of the algorithm, unless it is specifically agreed by the user and is necessary to provide the service specified by the user.

Controls over Your AI Features

Users can always choose to enable or disable AI detection features via the EZVIZ App for each applicable device model. Moreover, users have options to adjust the detection sensibility and customize detection zones based on their needs. For some outdoor camera and doorbell models, users can further set up no-filming privacy zones to avoid unnecessary or inappropriate motion detection/triggered video recording.

Products Models with AI Features

*Please note that this device model list is subject to changes as EZVIZ’s product range and supported services update or change in the future.

Below recorder models support ONVIF:

-X5S/X5C

-DVR/NVR kits such as X4(if the firmware is the latest)

Below camera models support ONVIF (Please make sure that the device firmware version is the same as or later than the version on the list) :

Please note that for most EZVIZ devices, there are usually three ways to obtain the 6 capital letter device code:

1. You can find it on the device label of the EZVIZ device. For doorbell devices such as DB1, please remove the device cover and scan the QR code with a third-party QR code scanner.

2. For some models, there is a QR code on the manual cover that contains device information (Note: there is no such information if the cover says "scan the QR code for detailed manual"). And you can use a third-party QR code scanner to scan it to get the device code.

3. Alternatively, you can find it in Digital Device Information or Device QR Code in Camera Settings-Device Information/About on the EZVIZ mobile app.

*Please note that for backend devices such as X5 and X4, the device code is the admin password that you set when you set up the device.

If you still need further assistance, please feel free to contact the EZVIZ support team at support@ezviz.com.

Click here to see the details.

This method is applied for the EZVIZ customers in the US and UK region. For other countries/regions, this feature might not be available.

Some EZVIZ cameras support restarting devices remotely when the camera is online. If your camera supports this feature, click "Restart" on the camera Settings page. Then the device will go offline for a while and will be online automatically afterwards.

For W2H, it can link up to 4 BC1 cameras.

For W2HS, it can link up to 4 HB3 cameras.

The following is a list of our EOL (End-Of-Life) products. It means that EZVIZ no longer maintain any firmware updates (including security updates) for them, and may no longer respond to security vulnerability reports for such products either.

To avoid misunderstandings, the cessation of firmware version updates does not mean that the basic features of the product are unavailable, unless otherwise specified. For example, the product can still be connected to the EZVIZ App for use, while the performance of certain functions failed to update may be affected. Meanwhile, EZVIZ will continue to provide after-sales service for any hardware issues with the product, as long as it is still supported by the warranty policy.

This list will be updated on a regular basis, please keep an eye on the changes to obtain the latest list. If you have any questions, please feel free to contact us at www.ezviz.com/page/contact-us.

Please kindly note that if you enable smart tracking, the camera will start tracking when being triggered by the moving object. Then, when the tracking ends and it is not triggered for 30 seconds, the camera will rotate to the maximum degree and then return to the original position where the camera is triggered. This should be the reason why you would see the camera rotate itself from time to time.