Please follow the steps below:

1. Make sure that the Wi-Fi router is good and functional. You can check it on EZVIZ mobile app by clicking "Network Testing" on the configuration failed page or check if your mobile phone can browse the Internet by turning off data and connecting only to Wi-Fi.

2. For EZVIZ devices that support 2.4G Wi-Fi only, ensure that you connect your mobile phone to 2.4G Wi-Fi before network configuration. 

3. Make sure that your Wi-Fi network signal is good. Most EZVIZ devices perform better when the upload speed is higher than 2 Mbps for each camera. You can check your Wi-Fi signal in the EZVIZ mobile app by clicking the profile photo on the top left--Settings--Device Network Tools--Check Wi-Fi Signal. 

4. If not good, please follow the steps below to improve your network:

- you can try to move the camera closer to your router, avoid obstacles and interferences such as wall, elevator, microwave, washing machines and Bluetooth devices. 

- If possible, unplug some infrequently used devices from your router or reboot the router.

- Try to change the Wi-Fi channel to a less crowded one. 

5. Please also review some other network requirements that may help resolve your issue: 

- Make sure that DHCP is enabled on your router.

- Verify that IPV6 is turned off on your router.  

- Make sure that the blacklist/whitelist firewall settings are turned off on your router.

6. If your camera supports Ethernet cable, you can also try to connect it via cable. Alternatively, if possible, try connecting the camera to another home Wi-Fi. 

For this situation, you need to reconfigure the camera by following the steps below:

1. Press and hold the RESET button on your camera for about 5-10 seconds to reset it. This will allow you to start the process of reconnecting the device to the Wi-Fi.

2. Make sure your EZVIZ device is in Wi-Fi configuration mode.

3. Open the EZVIZ mobile app on your smartphone.

4. From the Home page of the app, tap the 3-dot icon next to the name of your camera to enter the Device Settings page.

5. Tap the "Wi-Fi" or "Network Settings>Wi-Fi".

6. Follow the prompts and instructions in the EZVIZ mobile app to enter the new Wi-Fi password to connect your device to your Wi-Fi network again.

Step 1: On the Devices page, tap the "+" icon at the top right, then tap "Add Device"

Step 2: Tap the scan icon at the top right or select the device type to add the device

Step 3: On the "Scan QR Code" page, tap the edit icon at the top right, then enter the SN manually to add the device.

**Please make sure you have the correct device serial number and device verification code first!

1. Log into your EZVIZ account on the EZVIZ mobile APP.

2. Reset your camera by pressing the reset button for about 10-15 seconds, for some cameras you will hear the voice of "Reset successfully". Then wait for about 1 minute or a few seconds, when you see the indicator light change into red-blue flashing alternately or blue light flashing fast (for some cameras, there is no light change for your reference).

3. Connect your phone to 2.4G wifi only, then tap the "+" button on the home page to scan the QR code which is on the label of the device. You can find a label on the back or bottom of the device. 

4. Then follow the instructions on the APP to connect the device to your wifi.

5. After adding the device to your account, you will be able to view your camera(s).

*Please note that one device is only allowed to be added under one account. Please make sure the device has been deleted from another account before you add it.

1) Every EZVIZ device comes with a factory programmed verification code or Users have to set their own passwords. For privacy protection, unauthorized users cannot access videos, playback and images without a verification code.

2) EZVIZ adopts HTTPS in order to protect users' connection to our website. Hypertext Transfer Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encryption and secure identification of the server.

3) EZVIZ uses end-to-end SSL/TLS encryption to prevent data interception and theft.

4) Only valid emails/phone numbers can be used to register EZVIZ account, EZVIZ implements email/phone number verification by sending verification codes to allow users complete critical account activities, like creating an account, retrieving lost password etc.

If your camera goes offline frequently, below are some troubleshooting steps to resolve the issue for you:

Step 1: Ensure both the firmware and EZVIZ app are running on the latest version.

Step 2: Ensure that your Wi-Fi network signal is good. You can check the signal by connecting your phone to the same WiFi your camera connects to, entering More page > Settings > Device Network Tools > Check WiFi signal.

Step 3: If not good, you can try to move the camera closer to your router, avoid obstacles and interference such as wall, elevator, microwave, washing machines, and Bluetooth devices. 

Step 4: If your WiFi router has an adjustable antenna, try pointing it in various directions.

Step 5: Try to change the Wi-Fi channel to a less crowded one.

Step 6: If possible, disconnect some devices you seldom use from your router.

Step 7: If your camera supports Ethernet cable, you can also try to connect it using a cable.

Step 8: If you have two EZVIZ devices and the other one is working fine, you can also try to switch the locations to further determine the issue.

Web camera On SplitCam

1 Download and install SplitCam software on your PC

2 Ensure your camera and your PC are on the same network

3 Right-click your mouse and click IP Camera, input the URL in Add IP Camera, and click Add:

rtsp://admin:verification code@device ip:554/ch1/main

Note: verification code is the 6 capital letters code you can find on the device label; device IP is the IP address of your camera.

For example: rtsp://admin:ABCDEF@192.123.22.123:554/ch1/main

Click here to see the details.

This method is applied for the EZVIZ customers in the US and UK region. For other countries/regions, this feature might not be available

There are different methods of adding device for the first time. Setting up the device using the smart configuration or sound configuration mode, the status indicator lights will alternate between red/blue – indicating that the device is in configuration mode. Setting up the device using the AP configuration, the status indicator lights will continuously flash blue. You will also receive voice prompts in some models. Most new devices or devices with updated firmware versions support AP configuration mode.

If you want to use LAN Live View, you can enter it in the following two ways:

If your phone network is on the same local network as your camera

1 Log in to your EZVIZ account, and tap the profile icon on the top left corner. 

2 Tap Settings 

3 Scroll down to find LAN Live View 

4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access LAN Live View by tapping the play icon on the top right of the login page.

5 Make sure your camera and phone are on the same LAN, then tap Start Scanning.

6 Enter the device verification code as the password (usually located on the white sticker of your camera) and the username is admin by default, and you will be able to view your camera.

If you do not have a network

1 Log in to your EZVIZ account, and tap the profile icon on the upper left corner. 

2 Tap Settings 

3 Scroll down to find LAN Live View 

4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access to LAN Live View by tapping the play icon on the top right of the login page. 

5 Reset the camera by pressing the reset button for 4-5 seconds and when the indicator light starts flashing blue quickly, go to the Wi-Fi settings page on your smartphone, connect your phone to the device Wi-Fi named "EZVIZ_SN", and enter the password "EZVIZ_verification code" (the verification code is usually located on the white sticker of your camera), then go back to the EZVIZ app and tap Start Scanning.

6 Enter the device verification code as the password and the username is admin by default, and you will be able to view your camera.