If you see "Unable to join network EZVIZ_SN" (the SN of your EZVIZ camera) or if you cannot connect to the Device AP during network configuration, we suggest you reset your camera by pressing the reset button for 4-5 seconds and restart the setup procedure.

Before doing so, please make sure that

1. Make sure that you have turned off the cellular data on your phone.

2. Make sure your device is in configuration mode. You can easily tell if the camera is ready by checking if the indicator light flashes blue quickly.

3. When configuring the network, make sure that your EZVIZ device is close to your Wi-Fi router. We recommend that you keep the distance less than 1.5 meters.

If the problem persists, please try the following method:

1. If you are using iPhone 15 Pro or Pro Max, please try with a different phone model;

2. Please check if you can find a Wi-Fi starting with EZVIZ_XXXXXX (the SN of your EZVIZ camera) in the Wi-Fi list of your phone;

3. If yes, please check if you can connect it manually. The password for the device Wi-Fi should be "EZVIZ_verification code" (a 6-digit capital letter code that you can find on the device label);

4. After the connection, go back to the EZVIZ app to complete the network configuration.

If you're encountering difficulties charging your EZVIZ camera, here are some steps you can take to troubleshoot the issue:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Make sure the power cable is not damaged or frayed. You may also try using a different charging cable to see if that solves the problem.

3. Reset the camera: If there is still remaining power in the camera, you can try resetting the camera by pressing and holding the reset button for about 10 seconds. This will typically restore the camera to its default settings and may help resolve any charging issues.

1. Ensure that you have connected your mobile device to the correct band. For EZVIZ devices support 2.4G Wi-Fi only, you must connect your mobile phone to 2.4G Wi-Fi.

2. Ensure that your Wi-Fi network connection is good. Most EZVIZ devices perform better when the upload speed is greater than 2 Mbps for each camera.

3. Ensure that your Wi-Fi network signal is good. Try to avoid obstacles and interferences such as walls, elevators, microwaves, washing machines, and Bluetooth devices.

Please follow the steps below:

Step 1: From the Home Page, tap the three-dot icon to enter the Device Setup/Settings page.

Step 2: Scroll down to tap Flip Image, or for some models, select Image Settings, and then tap Flip Image.

Step 3: The image would be flipped 180 degrees if you see the message “Flipped”.

If you see the "Incorrect device Wi-Fi password" prompt when you connect to the device Wi-Fi during network setup, please follow these steps to see if they help:

1. go to your phone settings and find Wi-Fi settings.

2. locate the device Wi-Fi which is named EZVIZ_SN (the SN of your camera, for example, EZVIZ_D12345678).

3. forget or delete the device Wi-Fi from your Wi-iFi list and then reconnect it by manually inputting the password, which is EZVIZ_verification code (for example, if the 6 capital letters verification code on the device label is ABCDEF, the password should be EZVIZ_ABCDEF).

4. after connection, go back to the EZVIZ app to retry.

1. Ensure that you have given Location permission to the EZVIZ App.

2. Ensure that you do not turn on the VPN.

3. For iOS mobile devices, ensure that “Local Network” settings are turned on.

Regarding the issue you are facing, if you mean during the configuration process, the camera made voice prompts like “incorrect password” or "incorrect wi-fi password", please note that this prompt normally suggests the router Wi-Fi password you input is incorrect.

Thus, please double-check and ensure the router password you input is completely correct. Also, be reminded that the password is case-sensitive.

However, if the above is confirmed but the issue persists, you may try to further troubleshoot by changing the password to a simpler one (less than 64 digits) and excluding any special characters.

We understand that you may be experiencing difficulties connecting your device online via an Ethernet cable. To troubleshoot the issue, we recommend the following steps:

1. Verify the router and cable: Ensure that both the router and cable are in proper working order. You can try using a different cable or connecting the cable to a different port on the router to eliminate any potential issues.

2. Test the connection: After checking the cable and router, attempt to establish a connection again and see if the problem persists. If it does, proceed to the next step.

If the issue persists despite trying different cables and ports, we recommend reaching out to our EZVIZ support team for further assistance.

EZVIZ Cameras have the option of setting a schedule for device alarm notifications – this schedule will determine when you want to receive notifications and when you want the alarms turned off.

Here is the step-by-step guide to enable you to perform this task:

 (* The interface of the application may be different depending on the version update and the device model.)

1. Log in to your EZVIZ app.

2. Go to device settings > Message Notification > enable Receive Device Message.

3. Tap Device Reminder Plan and add a time segment, repeat the process for all the days you want the schedule to operate.

4. Use the check mark on the top right corner to save the schedule.

5. Once you have completed the scheduling process, exit that page and turn off the main switch for Receive Device Message and the schedule will take effect next time segment you set.

Then you will receive the events on the Library page. If you want to receive the notifications pushed to your phone as well, turn on the EZVIZ APP Notification switch.

Regarding the time problem you are experiencing, please try the following to see if it solves the problem:

1. Ensure that the device firmware is updated to the latest version, you can check the version in Camera Settings or on some models in Camera Settings > Device Information. If it is not the latest, you will be prompted to update.

2. Try resetting your device by pressing the reset button and then reconnecting to the network.

If the problem persists or if you encounter any further difficulties, please don't hesitate to contact EZVIZ customer support for additional assistance.