Please follow the steps below:

Step 1: From the Library Page, tap the second icon on the top right side to enter the Library Settings Page.

Step 2: Tap Push Notification Settings.

Step 3: Then tap Critical Alerts.

Step 4: Disable Critical Alerts to complete the settings.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

Step 2: Tap Settings.

Step 3: Tap General Settings.

Step 4: Tap Device Auto Upgrade.  

Step 5: Tap the toggle button to enable or disable the device auto upgrade. 

Please follow the steps below:

Step 1: From the Devices Page, tap the plus icon on the top right.

Step 2: Tap Create New Space. 

Step 3: Tap the Edit button beside the space name. 

Step 4: Customize another space name or select an existing name. If you customize a new name, please tap Save to proceed further. 

Step 5: Tap Done to save the settings.

Please follow the steps below:

Step 1: On the Devices page, scroll down to the bottom and tap the Edit Devices button.

Step 2: Then you can select the view and sort you would like to set. 

Note: If you would like to change the camera order, you can also tap Rearrange to sort the devices you have again. 

Please follow the steps below:

Step 1: On the Devices page, tap the Search icon on the top right side.

Step 2: Then in the search bar, input the keyword, and then you would be able to find the related devices/app feature entry/FAQ.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left. 

Step 2: Tap Settings. 

Step 3: Tap General Settings.

Step 4: Tap Storage and then you will be able to see the storage EZVIZ app used.

Please follow the steps below:

Step 1: From the Library Page, tap the second icon in the upper right corner to enter the Library Settings page.

Step 2: Tap Edit.

Step 3: Select the event(s) you want to delete or mark as seen and tap Delete or Mark as Seen at the bottom.

You may place two fingers lightly on the screen and then slowly move them apart to enlarge the picture or pinch them together to make the picture smaller. For models such as DB2C, users can only zoom the picture when the live view is in Fisheye mode. 

Please follow the steps below:

Step 1: From the Devices Page, tap the plus icon on the top right.

Step 2: Tap Create New Space.

Step 3: Tap Sort by Device.

Step 4: Then tap the space you would like to move and drag it to change the order.

Step 5: Tap Done to save the settings.

EZVIZ will provide security update for the TY1 up till 31th December 2025, and extended support may be provided after the stated date.