Wait for about 5 minutes, and then use the "Forgot Password" function to retrieve the password for your account.
1. Click "Forgot Password" on the login page of EZVIZ mobile app.
2. Enter the user's mobile phone number or email address, depending on how the account was registered.
3. A 4-digit verification code will be sent to the user to enter and complete his/her password change or recovery.
When this message pops up, it means that the device has already been connected to an existing EZVIZ account. To add it to a new account, you need to remove the device from the previous account since a device can only be bound to one account. For different situations, please refer to the guide below:
1) If you received the device from other people, please contact the previous owner and ask them to remove the device from their account for you. At EZVIZ, we respect the user’s ownership of their devices and data.
2) If this is a brand-new product, please return it to the place where it is purchased and explain the problem that you encountered.
3) If you’ve forgotten the login info to your old account, please try as many times as you can. We strongly encourage that you update the email or phone number before changing a service provider. We also recommend that you keep your password strong and safe to ensure the normal usage of your device.
Step 1: On the login page, input the correct account and tap Forgot password? button
Step 2: Tap Send to continue
Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number
Step 4: Input the 4-digit code you receive
Step 5: Create your new password and tap Save to complete the process
Please follow the steps below:
1. Log in your EZVIZ account, tap the Profile Photo on the top left
2. Enter My Profile by clicking the profile picture
3. Tap Login Settings
4. Then tap Delete Account
5. Please read the Notice carefully before you confirm to Delete My Account
*Please make sure that all the devices under this account have been removed before you delete your account.
Step 1: Log in to your EZVIZ account, tap the profile icon on the top left
Step 2: Enter My Profile by clicking the profile picture
Step 3: Tap Change Password
Step 4: Input the old password and new password you would like to set, and then tap Save to complete the settings
Reminder: If you forget the old password, you may tap Forgot password? on the login page and a 4-digit code would be sent to your registered email or phone number for password reset.
If you want to use LAN Live View, you can enter it in the following two ways:
If your phone network is on the same local network as your camera
1 Log in to your EZVIZ account, and tap the profile icon on the top left corner.
2 Tap Settings
3 Scroll down to find LAN Live View
4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access LAN Live View by tapping the play icon on the top right of the login page.
5 Make sure your camera and phone are on the same LAN, then tap Start Scanning.
6 Enter the device verification code as the password (usually located on the white sticker of your camera) and the username is admin by default, and you will be able to view your camera.
If you do not have a network
1 Log in to your EZVIZ account, and tap the profile icon on the upper left corner.
2 Tap Settings
3 Scroll down to find LAN Live View
4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access to LAN Live View by tapping the play icon on the top right of the login page.
5 Reset the camera by pressing the reset button for 4-5 seconds and when the indicator light starts flashing blue quickly, go to the Wi-Fi settings page on your smartphone, connect your phone to the device Wi-Fi named "EZVIZ_SN", and enter the password "EZVIZ_verification code" (the verification code is usually located on the white sticker of your camera), then go back to the EZVIZ app and tap Start Scanning.
6 Enter the device verification code as the password and the username is admin by default, and you will be able to view your camera.
Step 1: On the login page, input the registered email address or phone number (with the country code) and the correct password
Step 2: Tap Sign In to continue
Note:
If prompted Account username or password error/Login failed, please check:
1 whether the region is correct (in Other Login Methods > Select Region) and whether the account information you input is valid.
2 please confirm the password again or if you forget it, you may tap Forgot Password? on the login page to reset it.
To reset the password, please follow below steps first:
1. Please ensure the device is online, and hover your mouse to the top of the screen and click on "device management"
2. When prompted, click on “Forgot Password” on the monitor
3. After this, a verification code for password reset would be sent to your registered email address or phone number
4. Input the code and follow the onscreen prompt, you would be able to reset your DVR/NVR
However, if you are unable to reset password through above method, for user privacy and device safety, it is required to contact us via the account your device linked to. Thus, please make sure you send us the long serial number or the GUID file by following below steps through the linked account.
1. Remove the Ethernet cable connected to your DVR/NVR and reboot your device
2. Hover your mouse to the top of the screen and click on "device management"
3. When prompted, click on “Forgot Password” on the monitor - You will be prompted to call EZVIZ, click on "OK" and you will arrive at the screen where either you have the long serial number or it will ask you to download the GUID file using USB drive.
4. If long serial number, please take a clear picture with the time and date on your monitor visible and send it to us
5. If GUID file, please insert a USB drive into the USB slot on the unit > Click the "Export" button to export the GUID file to the USB > attach the GUID file in the reply to this email
After verification, we will send the secure code to you as soon as we can.
You may also click here to view our FAQ video for the detailed instructions mentioned above and we hope this will help.
If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:
Step 1. Please make sure your account information and region are correct.
Step 2. If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.
Step 3. Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.
If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com
Please follow the steps below:
Step 1: On the EZVIZ mobile APP, on the Devices page, tap the "+" icon on the top right, then tap "Add Device".
Step 2: Tap the scanning icon on the top right to scan the QR code displayed on your TV.
Step 3: Confirm to sign in to your account.
To reset the admin password, you may reset the NVR box by pressing the reset button (the password would be defaulted to the original device verification code on the label) or follow the below steps:
- Double right-click your mouse at the left bottom corner of the login window.
- Click on “OK” when the prompt “Restore Default Password” pops up.
- And then the password would be defaulted to the verification code(6 capital letters) which you could locate on the white sticker of your NVR.
Please follow the steps below:
Step 1: Log in to your EZVIZ account, and tap your "Profile Photo" on the top left.
Step 2: Enter "My Profile" by clicking on the Profile Photo.
Step 3: Tap "Login Settings".
Step 4: Tap "Terminal Management".
Step 5: Select the terminal you would like to delete and swipe left for IOS users or long press it for Android users, then you would see the "Delete" option. You may also tap "One-Click Cleanup" in the top right corner to delete all the terminals in batch.
If you have changed your mobile phone, you can still sign in to your account using the same account information on your new phone. Please follow the steps below:
Step 1: Make sure you have selected the correct region.
Step 2. Enter the registered email or phone number and the correct password. Please note that the password is case-sensitive. Alternatively, you can tap "Forgot Password" on the login page and follow the instructions on the APP to reset a new password.
Step 3. If you previously enabled two-step verification, you will receive a verification code via email or SMS. Enter the correct verification code and you will be able to log in to your account again.
Please follow the below steps to add your device:
1. Please ensure your NVR is online.
2. Then scan the QR code on the white sticker at the bottom of the NVR box and you should be able to add your device.
If prompted for a password during adding, please kindly note that the password would be the verification code that you could find on the white sticker of the NVR box.
If prompted for an encryption password when viewing a camera, please kindly note that the password would either be the login password you created for the NVR during the initial setup (if your cameras are set up by adding to NVR directly) or the verification code you could find on the white sticker of each camera you have (if your cameras are set up via EZVIZ app).
Please follow the steps below:
Step 1: Tap the profile icon on the top left.
Step 2: Enter My Profile by clicking on the profile picture.
Step 3: Tap Switch Account.
Step 4: Add the new account or tap the other existing account you would like to login to.
Please follow the steps below:
Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.
Step 2: Enter My Profile by clicking on the profile picture.
Step 3: Tap Login Settings.
Step 4: Tap Two-Step Verification and enable/disable the button.
Please follow the steps below:
Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.
Step 2: Enter My Profile by clicking on the profile picture.
Step 3: Tap Login Settings.
Step 4: Tap the button to enable or disable Face ID.
Please follow the steps below:
Step 1: Log in to your EZVIZ account, and tap the profile icon on the top left.
Step 2: Enter My Profile by clicking on the profile picture.
Step 3: Tap Login Settings.
Step 4: Tap the button to enable or disable Fingerprint ID.
When you bind your product to your account using local connectivity features, you need to set a password, which will be used as both the video encryption password for your product and the login password for the local connectivity features, such as SADP, RTSP, netSDK, Onvif, etc. When you change your password through the path of Device-Settings-Privacy Settings-Change Encryption Password, it is deemed that the video encryption password and the local connectivity features login password have been changed synchronously.
When you sign in to an untrusted phone terminal while you have Two-step verification turned on, you'll get a security verification code via Email or SMS, making sure you’re you.
To enable or disable it, please follow the steps below:
Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.
Step 2: Enter My Profile by clicking on the profile picture.
Step 3: Tap Login Settings.
Step 4: Tap Two-Step Verification and enable/disable the button.
If your EZVIZ cameras support turning off the IR light on the EZVIZ APP, please follow the steps below:
1. Login to your EZVIZ account.
2. On the Home page, click the 3-dot icon next to your camera's name to access the Device Settings page.
3. Locate the IR Light button and uncheck it. Alternatively, scroll down to find Image Settings, select Day Mode and the IR light would be turned off.
(* The interface of the application may be different depending on the version update and device model).