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S5 Plus

S5 Plus

The S5 Plus records professional-level 4k video at 30fps
using a wide angel 158° aspherical lens
  • If you are having problems with EZVIZ device, please send our technical support engineers an email with your problems and key information to include are:

    1. Username or email/phone number associated with the EZVIZ account;

    2. Product serial numbers;

    3. App version and mobile phone model;

    4. Issue description;

    5. if possible screenshots or short video to explain the problem;


    You can always reach us through the below contact information:

    US & Canada

    service@ezvizlife.com

    Europe (ex. UK & Ireland)

    support.eu@ezvizlife.com

    Asia (ex. India)

    support.asia@ezvizlife.com

    India

    support@pramahikvision.com

    Australia & New Zealand

    support.au@ezvizlife.com

    Latin America

    support.latam@ezvizlife.com

    Middle East & North Africa

    support.mena@ezvizlife.com

    Africa (ex. North Africa)

    support.af@ezvizlife.com

    CIS (ex. Russia)

    support.cis@ezvizlife.com  

    Russia

    support@ezviz.ru

    UK & Ireland

    support.uk@ezvizlife.com

    Other Regions

    support@ezvizlife.com


  • Most products are configured to support 2.4 GHz Wi-Fi network mode; however some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode;

    DB1, Mini Plus, C6P support 2.4 GHz & 5 GHz.

    Sports camera S5 Plus support 2.4 GHz & 5 GHz.

    Router W3 support dual band 2.4 GHz and 5 GHz.

    All other security cameras support only 2.4 GHz Wi-Fi network mode.


  • There are two method

    Method A:  online upgrade

    1.      Use EZVIZ SPORTS App.

    2.      If there is a new firmware release, then the app will have a notification. You can according to the notification upgrade or not.

    Method B:  offline upgrade

    1.      Visit EZVIZ support center (https://service.ezvizlife.com/download ) to download the new firmware.

    2.      Input the new firmware to SD card.

    3.      Reboot the action camera, then it automatically upgrade.

    4.      After upgrade success, camera will reboot again

    Note: the new firmware should put in the outermost directory. The camera power should over 50% when upgrade.


  • Yes. Your EZVIZ product is warranted for a period of one (1) year [two (2) years for EU regions] from the date of purchase. 

    Click here for more information on EZVIZ's limited warranty. 


  • Usually this problem is the result of the low speed detected on the Micro SD card. You can change a higher speed SD card


  • In these situations below history video cannot be played or recovered:

    1) Power failure can cause the video playback error;

    2) Abnormal recording can also cause video playback error;