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Featuring a compact design and 4K resolution,
the S3 delivers outstanding image quality
  • If you are having problems with EZVIZ device, please send our technical support engineers an email with your problems and key information to include are:

    1. Username or email/phone number associated with the EZVIZ account;

    2. Product serial numbers;

    3. App version and mobile phone model;

    4. Issue description;

    5. if possible screenshots or short video to explain the problem;

    You can always reach us through the below contact information:

    US & Canada


    Europe (ex. UK & Ireland)


    Asia (ex. India)




    Australia & New Zealand


    Latin America


    Middle East & North Africa


    Africa (ex. North Africa)


    CIS (ex. Russia)




    UK & Ireland


    Other Regions


  • Most products are configured to support 2.4 GHz Wi-Fi network mode; however some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode;

    DB1, Mini Plus, C6P support 2.4 GHz & 5 GHz.

    Sports camera S5 Plus support 2.4 GHz & 5 GHz.

    Router W3 support dual band 2.4 GHz and 5 GHz.

    All other security cameras support only 2.4 GHz Wi-Fi network mode.

  • There are two method

    Method A:  online upgrade

    1.      Use EZVIZ SPORTS App.

    2.      If there is a new firmware release, then the app will have a notification. You can according to the notification upgrade or not.

    Method B:  offline upgrade

    1.      Visit EZVIZ support center (https://service.ezvizlife.com/download ) to download the new firmware.

    2.      Input the new firmware to SD card.

    3.      Reboot the action camera, then it automatically upgrade.

    4.      After upgrade success, camera will reboot again

    Note: the new firmware should put in the outermost directory. The camera power should over 50% when upgrade.

  • Yes. Your EZVIZ product is warranted for a period of one (1) year [two (2) years for EU regions] from the date of purchase. 

    Click here for more information on EZVIZ's limited warranty. 

  • Usually this problem is the result of the low speed detected on the Micro SD card. You can change a higher speed SD card

  • In these situations below history video cannot be played or recovered:

    1) Power failure can cause the video playback error;

    2) Abnormal recording can also cause video playback error;