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Does EZVIZ product support 5 GHz Wi-Fi?

Most products are configured to support 2.4 GHz Wi-Fi network mode; however, some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode:

DB1, Mini Plus, C6P, C6, C6Wi, E6, H6, DB1C, DB1 pro, HP7 support 2.4 GHz & 5 GHz.

Sports camera S5 Plus supports 2.4 GHz & 5 GHz.

Router W3 support dual band 2.4 GHz and 5 GHz.

All other security cameras support only 2.4 GHz Wi-Fi network mode.


How to upgrade action camera?

There are two methods:

Method A:  online upgrade

1.      Use EZVIZ SPORTS App.

2.      If there is a new firmware release, then the app will have a notification. You can according to the notification upgrade or not.

Method B:  offline upgrade

1.      Visit the EZVIZ support center (https://service.ezvizlife.com/download) to download the new firmware.

2.      Input the new firmware to the SD card.

3.      Reboot the action camera, then it automatically upgrades.

4.      After upgrade success, the camera will reboot again

Note: the new firmware should be put in the outermost directory. The camera power should be over 50% when upgraded.


Is there a warranty for EZVIZ product?

Yes. Your EZVIZ product is warranted for a period of one (1) year [two (2) years for EU regions] from the date of purchase. 

Click here for more information on EZVIZ's limited warranty. 


Why can’t I play the history video?

In these situations below history video cannot be played or recovered:

1) Power failure can cause the video playback error;

2) Abnormal recording can also cause video playback error;


What if my cation camera get the notice “camera busy”?

Usually this problem is the result of the low speed detected on the Micro SD card. You can change a higher speed SD card