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If you are having problems with EZVIZ device, please send our technical support engineers an email with your problems and key information to include are:

1. Username or email/phone number associated with the EZVIZ account;

2. Product serial numbers;

3. App version and mobile phone model;

4. Issue description;

5. if possible screenshots or short video to explain the problem;

You can always reach us through the below contact information:

Yes. Your EZVIZ product is warranted for a period of one (1) year [two (2) years for EU regions] from the date of purchase. 

Click here for more information on EZVIZ's limited warranty.