If you encounter difficulties when trying to initialize the SD card via the EZVIZ APP, below are some troubleshooting steps to resolve the issue for you:

1. Ensure both the firmware of your camera and EZVIZ APP are running on the latest version.

2. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. Click Here to view partial test results of SD card compatibility.

3. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP.

4. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device. 

5. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.

Here are usually three ways for you to download the recordings:

1. You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the "Record" icon to start the manual recording. Once the recordings have been completed, your video will be saved to "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

2. If you have CloudPlay service or if your camera supports downloading recordings stored in the SD card via the EZVIZ mobile app, you may follow the steps below: enter the live view page > find the video clip you want to save and tap the "Download" button at the bottom right > then tap the recording clip again and it will be added to the download list automatically. Then you may check the recording(s) in "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.

3. Alternatively, for some specific models, if you want to export the recordings saved on the SD card, you can also do it through EZVIZ Studio by following the steps below:

1) Download and install the EZVIZ PC studio on a Windows PC

2) Put the camera and PC under the same LAN

3) Configure the Advanced settings by following the instructions here

4) Click All devices and enter the Advanced Settings--Storage--File, then choose the date you want to and export it

If your EZVIZ cameras support turning off the IR light on the EZVIZ APP, please follow the steps below:

1. Login to your EZVIZ account.

2. On the Home page, click the 3-dot icon next to your camera's name to access the Device Settings page.

3. Locate the IR Light button and uncheck it. Alternatively, scroll down to find Image Settings, select Day Mode and the IR light would be turned off.

 (* The interface of the application may be different depending on the version update and device model).

Please note that for most EZVIZ devices, there are usually three ways to obtain the 6 capital letter device code:

1. You can find it on the device label of the EZVIZ device. For doorbell devices such as DB1, please remove the device cover and scan the QR code with a third-party QR code scanner.

2. For some models, there is a QR code on the manual cover that contains device information (Note: there is no such information if the cover says "scan the QR code for detailed manual"). And you can use a third-party QR code scanner to scan it to get the device code.

3. Alternatively, you can find it in Digital Device Information or Device QR Code in Camera Settings-Device Information/About on the EZVIZ mobile app.

*Please note that for backend devices such as X5 and X4, the device code is the admin password that you set when you set up the device.

If you still need further assistance, please feel free to contact the EZVIZ support team at support@ezviz.com.

We understand that you may be experiencing difficulties connecting your device online via an Ethernet cable. To troubleshoot the issue, we recommend the following steps:

1. Verify the router and cable: Ensure that both the router and cable are in proper working order. You can try using a different cable or connecting the cable to a different port on the router to eliminate any potential issues.

2. Test the connection: After checking the cable and router, attempt to establish a connection again and see if the problem persists. If it does, proceed to the next step.

If the issue persists despite trying different cables and ports, we recommend reaching out to our EZVIZ support team for further assistance.

If you see the "Incorrect device Wi-Fi password" prompt when you connect to the device Wi-Fi during network setup, please follow these steps to see if they help:

1. go to your phone settings and find Wi-Fi settings.

2. locate the device Wi-Fi which is named EZVIZ_SN (the SN of your camera, for example, EZVIZ_D12345678).

3. forget or delete the device Wi-Fi from your Wi-iFi list and then reconnect it by manually inputting the password, which is EZVIZ_verification code (for example, if the 6 capital letters verification code on the device label is ABCDEF, the password should be EZVIZ_ABCDEF).

4. after connection, go back to the EZVIZ app to retry.

Please follow the steps below:

1. Make sure that the Wi-Fi router is good and functional. You can check it on EZVIZ mobile app by clicking "Network Testing" on the configuration failed page or check if your mobile phone can browse the Internet by turning off data and connecting only to Wi-Fi.

2. For EZVIZ devices that support 2.4G Wi-Fi only, ensure that you connect your mobile phone to 2.4G Wi-Fi before network configuration. 

3. Make sure that your Wi-Fi network signal is good. Most EZVIZ devices perform better when the upload speed is higher than 2 Mbps for each camera. You can check your Wi-Fi signal in the EZVIZ mobile app by clicking the profile photo on the top left--Settings--Device Network Tools--Check Wi-Fi Signal. 

4. If not good, please follow the steps below to improve your network:

- you can try to move the camera closer to your router, avoid obstacles and interferences such as wall, elevator, microwave, washing machines and Bluetooth devices. 

- If possible, unplug some infrequently used devices from your router or reboot the router.

- Try to change the Wi-Fi channel to a less crowded one. 

5. Please also review some other network requirements that may help resolve your issue: 

- Make sure that DHCP is enabled on your router.

- Verify that IPV6 is turned off on your router.  

- Make sure that the blacklist/whitelist firewall settings are turned off on your router.

6. If your camera supports Ethernet cable, you can also try to connect it via cable. Alternatively, if possible, try connecting the camera to another home Wi-Fi. 

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left 

Step 2: Tap Family & Guests

Step 3: Tap Add Sharing  

Step 4: Input a valid EZVIZ account to which you would like to share, and ensure the region of the guest account is the same as the owner account, then tap Continue 

Step 5: Select the devices you would like to share and you can edit the permissions by tapping the device. After the guest account accepts the invitation, it means the devices are shared with success.