EZVIZ no longer supports Internet Explorer 10 or earlier versions, and the site may not behave as expected. Please upgrade to a newer browser.
Choose a country or region to see content specific to your location and needs. You will be redirected to your local site.

How to cancel or stop the CloudPlay free trial?

If you are enjoying the 7-day free trial, please note that the free trial cannot be canceled after activation. However, if you disable the recording button in Camera Settings > CloudPlay > tap the three-dot-like icon in the upper right corner > disable "Recording Setting", the CloudPlay will no longer record.

 

If you are enjoying the 30-day free trial and if you would like to end your free trial right away, please follow the steps below:

Step 1: Enter the "Device Settings" page and tap "CloudPlay".

Step 2: Tap the three-dot icon at the top right corner.

Step 3: Tap "My plan".

Step 4: Tap "End" of the Free trial.

Step 5: Confirm if you want to end the free trial by clicking on the "Continue" button.

Step 6: Confirm if you want to end the free trial by tapping the "OK" button.

Step 7: Payment for the next plan is being processed. Your new plan would take effect right away after the payment is successful.


Last Updated 12/01/2024

We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

We provide you with customized service and safe user experience with Cookie. Login and browse our website indicates that you permitted us getting information in/out the website with Cookie. Please visit Use of Cookies