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  • What should I do if my account is locked?

    Wait for about 20 minutes, and then use “Forgot Password” feature to retrieve the password for your account.

    1) Click the “Forgot Password” in login page at EZVIZ mobile app.

    2) Enter the user mobile phone number or email address/username, depending on the method the account was registered.

    3) A 4-digit verification code will be sent to the user to input and complete his/her password change or recovery.


  • How can I change mobile number in EZVIZ account?

    You cannot change a mobile phone number for your EZVIZ account. To use a new phone number, visit the EZVIZ web portal and delete the account with the old phone number, then open the EZVIZ mobile app > New user registration > Create a new account with the new phone number.



  • What if I forget my password?

    Please go to the EZVIZ app > from the login page, tap on “forgot” > Verify Account (Next) > Input the verification code > Reset your password.