EZVIZ logo
  • Security Cameras
    Wire-Free Cameras
    Wire-Free Cameras
    • C3A
    • C3A+W2D
    • C3A+WLB
    More
    Indoor Wi-Fi Cameras
    Indoor Wi-Fi Cameras
    • C2C 720p
    • C1HC
    • C1C PIR
    More
    Outdoor Wi-Fi Cameras
    Outdoor Wi-Fi Cameras
    • C3X
    • C3N
    • C3W Color Night Vision
    More
    Wi-Fi Camera Kits
    Wi-Fi Camera Kits
    • ezWireLess Kit
    More
    Accessories
    Accessories
    • Wall Mount Bracket
    • EZVIZ MicroSD Cards
    More
  • Smart Home
    Door Viewer
    Door Viewer
    • DP1C
    • DP1
    More
    Video Doorbells
    Video Doorbells
    • Chime
    • DB1
    More
    Security Light Cameras
    Security Light Cameras
    • LC1C
    • LC1
    More
    Smart Plugs
    Smart Plugs
    • T31
    More
    Smart Home
    Smart Home
    • UV-C Air Purifier
    More
    Smart Bulbs
    Smart Bulbs
    • LB1-Color
    • LB1-White
    More
  • Alarms & Sensors
    Alarms & Sensors
    Alarms & Sensors
    • A1S
    • Alarm Starter Kit
    • A1 - Internet Alarm Hub
    More
  • Network
    Network Devices
    Network Devices
    • W3C
    • W6 (SD09G)
    • W6 (SD09GP)
    More
  • More Products
    NVR
    NVR
    • X3C (ezNAS)
    • X5C (ezNVR)
    • X5S
    More
    Action Cameras
    Action Cameras
    • S2
    • S6
    • S3
    More
  • CloudPlay
  • Support
    FAQs Download
Quick Links
  • C2C
  • C6C
  • C6P
  • C6T
  • C3W
Support
>FAQ>Software
Before Purchase Account Before Usage During Usage Product Features Software CloudPlay Micro SD Card
  • Can I access the EZVIZ Cloud via Webpage?

    Here is for you to login our Web Cloud: https://i.ezvizlife.com/user/userAction!displayUserInfo.action, which only supports IE browser. 


  • How to visit the “Advanced Setting” of EZVIZ Studio?

    1) Go to the root directory of EZVIZ Studio in your PC and find the folder named “config”.

    2) Copy the file named “AppConfig.ini” in the folder of “config” to desktop. Open “AppConfig.ini” in desktop

    3) Add the following command which highlighted in yellow in “AppConfig.ini” and save before exiting.

    [LocalOperation]

    Show=1

    4) Copy the “AppConfig.ini” file in desktop to folder of “config” and overlay the old one. Refresh the device page in EZVIZ Studio or reopen the Studio, then you will see the “Advanced”.

    5) If you want to hide the “Advanced” setting, please change the command “Show=1” to “Show=0”, then reopen the EZVIZ studio.


  • How could Mac users use Web Cloud Sign in?

    If you want to use Chrome, please follow below steps to set it up:

    1) Open Chrome browser and go to the Chrome web store;

    2) Search "IE tab‘’ tab in Chrome web store and install the "IE tab"

    3) After installing, click the icon if "IE tab" at the right top concern (you need to install a plug-in after first time clicking the icon)

    4) Then go to the “IE browser”, enter the address in "IE browser address bar", 5 log into your EZVIZ account, you'll be able to use it

    You can install the“Video Plugin for Mac” via our support center https://service.ezvizlife.com/download 


  • How to download EZVIZ APP?

    1) Connect your mobile phone to Wi-Fi or 4G data plan. 

    2)  Download and install the EZVIZ International app by searching for “EZVIZ” in App Store (iOS version) and Google Play Store (Android version). 

    3) Open the EZVIZ mobile app, register for an EZVIZ user account by tapping “new user registration” or Log into an already existing account.



  • How many cameras can be added to one account?

    There is no limit of the device numbers.


  • Why doesn't EZVIZ plugin support chrome?

    In 2015, Google Chrome disabled the support for NPAPI on their web browser - EZVIZ devices does not function on web browsers that does not have support for NPAPI.

    Internet Explorer 11 and Safari all have support for NPAPI and works with EZVIZ plugin.


  • How to find EZVIZ App from the App store using iPad?

    1) Go to the App store on your iPad.

    2) Type EZVIZ in the search bar.

    3) Change the app type to iPhone only.

    4) Click on "GET", download and start enjoying those beautiful moments you love.


  • How many mobile clients can access to a same camera for live view? (With different accounts, with sharing function)?

    There is no limit.


  • What's the system requirement for EZVIZ App?

    The EZVIZ app is compatible with iOS 6.0 or later, Android 4.0 or later.


  • How many mobile clients can access the same EZVIZ camera at any given time using the same account?

    Four (4) Clients.


1 2 Next
Product Categories
Security Camera Smart Home Alarm & Sensor NVR Network Action Camera
About EZVIZ
Who We Are Contact Us Newsroom
Support Center
FAQs Download
EZVIZ - Security Camera Kits, Wi-Fi Cameras, and Action Cams
  • Privacy Policy
  • |Use of Cookies
  • |Terms of Service
  • |CloudPlay Paid Subscription Terms
  • |Limited Warranty
Copyright © 2021 Ezviz Inc. All rights reserved

Global - English

Choose your country or region

  • Global - English
  • Latin America - Español
  • Brazil
  • United States
  • Русский