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What should I do if my account is locked?

Wait for about 20 minutes, and then use “Forgot Password” feature to retrieve the password for your account.

1) Click the “Forgot Password” in login page at EZVIZ mobile app.

2) Enter the user mobile phone number or email address/username, depending on the method the account was registered.

3) A 4-digit verification code will be sent to the user to input and complete his/her password change or recovery.