We have updated our Terms of Service, CloudPlay Paid Subscription Terms and Privacy Policy. Please read them carefully.

We provide you with customized service and safe user experience with Cookie. Login and browse our website indicates that you permitted us getting information in/out the website with Cookie. Please visit Use of Cookies

What should a user do when the Wi-Fi connection fails during device pairing?

1) Check the frequency band of your router to ensure that it maintains and allows 2.4 GHz mode transmission.

2) Ensure that the mobile phone is on the Wi-Fi network and ensure that the Wi-Fi network is online and functional.

3) Check the network condition:

•Make sure your network has no firewall and no other limit.

•Ensure you do not have too many devices on the network.

•Make sure the router can distribute IP address to your device (DHCP is on), disable the static IP setting.

4) Reset your camera, ensure that the device is in setup/ready mode, then use EZVIZ mobile app for device Wi-Fi configuration.