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When adding camera to the Wi-Fi, EZVIZ mobile app shows “Failed to push Wi-Fi credentials”, what should I do?

1) Select “Generate a QR Code” to configure Wi-Fi

2) Input your Wi-Fi password. (The mobile app will reveal the WiFi network that your phone is connected to)

3) Use your camera lens to scan the generated QR code won the screen of your phone. Keep camera lens 5 inches from the QR code, when the indicator on the camera is blinking blue, it means Wi-Fi configuration is successful. Then click “Next” to connect EZVIZ Cloud. 


You can also find these settings located in the App settings page:

From the Home page tap on “More” > function settings > Wi-Fi configuration tool.

For devices with AP pairing mode, please ensure that the Wi-Fi password is correct or contact support@ezvizlife.com or your regional support team.