FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.
  • Why I received the alarm notification without the ring tone?

    The alarm notification ring tone is as same as ring tone mode of mobile phone notification. Please turn the mobile phone notification mode from “Mute” to “Sound”. 

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to enable EZVIZ Skills in your Alexa App?

    Click here to see the details.

    This method is applied for the EZVIZ customers in the US and UK region. For other countries/regions, this feature might not be available. 

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us


  • How many mobile users can access to a same camera? (With the same account)

    4 users. 

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to create IFTTT applets with EZVIZ cameras?

    Click here to see the details.

    This method is applied for the EZVIZ customers in the US and UK region. For other countries/regions, this feature might not be available.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us


  • What is the IR spectrum that EZVIZ uses?

    The IR spectrum is 850nm.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to upgrade action camera?

    There are two methods

    Method A:  online upgrade

    1.      Use EZVIZ SPORTS App.

    2.      If there is a new firmware release, then the app will have a notification. You can according to the notification upgrade or not.

    Method B:  offline upgrade

    1.      Visit EZVIZ support center (https://support.ezvizlife.com/download ) to download the new firmware.

    2.      Input the new firmware to SD card.

    3.      Reboot the action camera, then it automatically upgrade.

    4.      After upgrade success, camera will reboot again


    Note: the new firmware should put in the outermost directory. The camera power should over 50% when upgrade.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • What’s the volume of network traffic when keep viewing the video in 1 minute?

    In Hi-Def mode, if keep viewing will consume 4Mb in 1 minute. 

    f you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us