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  • Device Setup for mini, Mini O, Mini Plus Cloud Cameras

    1)  Connect your device to a good power supply outlet(check the most suitable power rating for your region)

    2) Connect your mobile device to a wifi network(Most cloud devices require 2.4GHz wifi network-check your wifi settings and the network requirements on the box)

    3) Wait for the status light on your cloud camera to give a red/blue flashing light

    4)  Log into your EZVIZ app > click the add button to add a device

    5) Scan the QR code on the back of the device or input the serial number of the device to add the device to your account.

    6) If prompted, input the security verification code found on the back of the device

    7) Add your wifi password  and complete the setup


    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us


  • How many device can you add to one EZVIZ account?

    You can have up to 128 EZVIZ devices added to one EZVIZ account.

    If you require further assistance, visit our online community @ community.ezvizlife.com


  • Can I Store Video on Another Cloud Storage or NAS?

    Wired kits come with an internal hard drive. Other cloud storage services and NAS are not supported.

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us


  • Can’t receive verification code?

    1) If registered an account via email, please check your junk mail.

    If still do not receive the verification code, you might have email filter/block restricting this email, please check with your email provider.

    2) If registered an account via mobile number, please confirm if your mobile can receive SMS short codes.

    3) If you do not receive the verification code please provide your number, your country, time of request to the support center at service@ezvizlife.com or If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • If my Wi-Fi password changes, do I have to use the app to reconnect?

    You have to use the EZVIZ mobile app to re-configure the Wi-Fi password when the password changes. Here’s how:

    • Reset the device first;

    • Connect your phone to the Wi-Fi network;

    • Select the camera that displays its status as "Offline";

    • Go to the camera settings page;

    • Click on the Wi-Fi Configure tab;

    • Enter the new password > then follow the prompt to complete the setup;

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us


  • How does EZVIZ protect my video privacy?

    1) Every EZVIZ device comes with a factory programmed verification code or Users have to set their own passwords. For privacy protection, unauthorized users cannot access videos, playback and images without a verification code.

    2) EZVIZ adopts HTTPS in order to protect users' connection to our website. Hypertext Transfer Protocol Secure (HTTPS) is a combination of the Hypertext Transfer Protocol with the SSL/TLS protocol to provide encryption and secure identification of the server.

    3) EZVIZ uses end-to-end SSL/TLS encryption to prevent data interception and theft.

    4) Only valid emails/phone numbers can be used to register EZVIZ account, EZVIZ implements email/phone number verification by sending verification codes to allow users complete critical account activities, like creating an account, retrieving lost password etc.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • What should I do if I got “The device has been added” message when adding device to account?

    In the EZVIZ platform, for customer’s privacy concerns, an EZVIZ device can only be added to one account at a time.

    1) If you want to add it to a new account, you must delete it from previous account first.

    2) If you forgot your account, please send a picture of the device label whit clear SN number to the support center at support@ezvizlife.com or contact your regional support team.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us


  • How to solve Wi-Fi configure failed issue?

    Please check the following settings below:

    1) Check the frequency band on your router to ensure that it allows 2.4 GHz network mode transmission.

    2) Ensure that your mobile phone is on the WiFi and ensure that the WiFi network is active and functional

    3) Check the network condition:

    • Make sure your network has no firewall and no other limit.

    •Ensure the router can distribute IP address to your device or disable the static IP setting (DHCP is enabled by default on all EZVIZ devices).

    4) Reset your camera; ensure that your device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ mobile app for device Wi-Fi configuration.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us



  • How to add device?

    1) Login the EZVIZ account which you have registered. 

    2) Press the "+" sign to begin the process of adding your device.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to add device via S/N?

    1) Login into your EZVIZ account

    2) Press the "+" sign at top right corner in “Home” page to get to the device addition page

    3) Manually input the serial number of the device > Follow the prompt to complete the setup

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us