FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.
  • How to view images saved on the SD Card?

    EZVIZ Security Cameras records video to the SD card, Wi-Fi NVR and cloud simultaneously when enabled. To view videos on the SD card, ensure you have a microSD card installed on the device and ensure you have the SD card initialized (activated). Here is a step by step guide to enable you view your videos stored on the SD card.

    1) Log into your EZVIZ app;

    Enter your username and password – Tap the login tab to log into your account

    2) Tap on the device that you want to view;

    From the home page, select the device you want to view from the list of devices on your EZVIZ account.

    3) Scroll to the bottom while in live-view mode;

    4) From the bottom right corner tap on the Video History icon;

    5) From the middle of the screen, tap on the date to open the calendar and select the date you want to preview;

    6) Select the date and play the video;

    7) Tap/hold down and move left or right to select the time of day you want to playback;

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • My mobile phone cannot play the live video, but other phones can play, how can this problem be resolved?

    1) Ensure that you are logged into the correct account.

    2) Check the internet connection of your mobile phone (browse other websites to ensure good internet connectivity), switch from Wi-Fi or 4GHz to rule out all Network problems, then refresh the page to try again.

    3) You can try to view the live video using the EZVIZ Studio. If the device cannot be viewed, then try to restart the device.

    4) If you get the prompt “maximum connection reached”, please close the video feed on other clients.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How can I protect my NVR from burglars?

    EZVIZ cameras can record and save videos to three options: SD card (up to 128G), Wi-Fi NVR or Cloud play(available in US and UK now) at the same time for added backup. We recommend that you install as many types of backup as possible for redundancy.If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • Why does my playback video Stop for few seconds or get stuck on my mobile phone?

    This is caused by the mobile device reaching its maximum network bandwidth. Ensure that you close all applications utilizing network traffic on your mobile device. If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to set device’s notification schedule in mobile app?

    Login into your account using the EZVIZ mobile app, go to device settings page, Click “Alarm Notification > Set Notification Schedule”. After setting the schedule, please make sure that the “Alarm Notification” is OFF and “Notification Schedule” is ON. The alarm notification will be enabled during the time you set. 

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to avoid audio noise?

    Do install the device very close to mobile phone, PC or other digital products.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • Does EZVIZ product support 5 GHz Wi-Fi?

    Most products are configured to support 2.4 GHz Wi-Fi network mode; however some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode;

    DB1, Mini Plus, C6P support 2.4 GHz & 5 GHz.

    Sports camera S5 Plus support 2.4 GHz & 5 GHz.

    All other security cameras support only 2.4 GHz Wi-Fi network mode

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to activate motion detection notification?

    1) Log into the EZVIZ account;

    2) Select the device you want to activate motion detection on;

    3) Click on the gear icon on the top right corner of the screen;

    4) Select Alarm Notification option;

    5) Enable the "Alarm Notification".

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • If the Wi-Fi environment changes, how to put the device back online?

    To connect to a different Wi-Fi network, press the RESET button for 5 seconds to Reset your camera and begin the process to reconnect the device to the Wi-Fi.

    Ensure that your EZVIZ device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ mobile app for device Wi-Fi configuration. Within the EZVIZ mobile app, from the home page, tap on the name/serial number of the device > then tap on "Wi-Fi" and follow the prompts and complete the setup.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • What if my router is a dual-band or Tri-band router supporting 2.4GHz, 5GHz or AC mode simultaneously?

    For optimal setup experience, we strongly suggest you use 2 different SSID for 2.4 GHz and 5 GHz. If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us