FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.
  • How to Enable/Disable motion detection notification by APP?

    1) Log into the EZVIZ account 

    2) Select the device you want to activate motion detection on

    3) Click on the gear icon on the top right corner of the screen

    4) Select Alarm Notification option

    5) Enable/Disable the "Alarm Notification".

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to download the recorded video clips?

    You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the record icon to start the manual recording. Once the recordings have been completed, your video will be saved to “my album” on your EZVIZ mobile app.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • Alarm notification messages received, but no message notification sound, how can I resolve this?

    Ensure that your mobile phone is not set to "Silent" mode.

    For Android Devices

    In the device management page of the EZVIZ app, ensure that the notification sound is turned ON.

    For iOS devices,

    Go to the system settings page of the phone;

    Scroll down to EZVIZ;

    Turn on the notification sound from that page;

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How can I view the video recorded in SD Card?

    Method 1: login into your EZVIZ account via EZVIZ app, click “Video History” in device live view page, and then select the recorded video you want to view in calendar page.

    Method 2: Login into your EZVIZ account via PC application, the EZVIZ Studio, click “Video History” at the bottom left corner of device live view page.

    Method 3: visit EZVIZ Web Cloud https://i.ezvizlife.com/user/userAction!displayUserInfo.action, and login into your EZVIZ account. Click “Gallery”, select a device to live view. Select a date and draw the time line below the screen.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • What are the differences among Smart Configuration, Sound Configuration, and AP Configuration?

    There are different methods of adding device for the first time. Setting up the device using the smart configuration or sound configuration mode, the status indicator lights will alternate between red/blue – indicating that the device is in configuration mode. Setting up the device using the AP configuration, the status indicator lights will continuously flash blue. You will also receive voice prompts in some models. Most new devices or devices with updated firmware versions support AP configuration mode. If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to set camera to 24/7 recording?

    Download the PC application, "EZVIZ Studio". Login into the account, go to device advanced settings, Click “Event-Schedule-Recording Schedule” and choose all-day recording template.

    On supported models: you can set this feature up using the mobile app If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • What should users do if cannot receive alarm notification in app?

    1) Ensure the phone signal is good.

    2) Ensure that this feature has been enabled in the EZVIZ app.

    3) Ensure the EZVIZ app is running in background(For some mobile devices with limited permissions)

    4) Ensure the EZVIZ app is not blocked from sending notifications by any anti-virus installed on your mobile phone.

    5) Ensure notification for EZVIZ app has been enabled in phone setting.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • What to do if alarm notification is not pushed in APP?

    1) Make sure the phone signal is fine

    2) Make sure this function has been enabled in APP

    3) Make sure the APP runs in background when alarm occurs

    4) Make sure the EZVIZ APP is not blocked if you have anti-virus software installed in your mobile phone

    5) Make sure push notification for EZVIZ APP has been enabled in phone setting

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to delete or remove a device from your EZVIZ account?

    Follow the steps below to delete the camera from your EZVIZ account using your mobile app.

    1)Log into the EZVIZ account

    2)Tap on the image of the camera to open the "live view" page

    3)From the top right corner, tap on the "gear icon image" to open the device settings page

    4)From the top right corner of that screen, tap on "more" and tap on "Delete Device" and choose "OK"

    If you require further assistance, visit our online community @ community.ezvizlife.com



    NOTE for CloudPlay Subscribers:  If you are a CloudPlay subscriber the option to "Cancel Subscription" and/or "Delete Video Clips"  store in the  EZVIZ Cloud Storage service is also provided here. 


    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us




    WARNING:  By selecting the "Delete Video Clips" option here you will be deleting "ALL" video clips stored in the Cloud Service. These CAN NOT be recovered.    

  • How to edit device’s name in mobile app?


    Login into your account using the EZVIZ mobile app, go to device settings page, tap on the device image tab to edit device name.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us