FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.
  • How to reset the EZVIZ cloud camera?

    Hold the reset button for 5-10 secs; wait for the prompt informing you that the device has been reset successfully. Some cameras will not give you the prompt; however wait for 1-2 mins for the indicator lights to flash blue. Generally, reset takes about 1-2 mins.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to create a backup video using the mobile App on Wired Kits

    1) Log into your EZVIZ account

    2) Choose the device you wish to back up to your mobile device

    3) While in live view mode or playback mode, click on the record icon to record the live view or playback, stop at any time and the video will be saved to your local album of your mobile device


    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us



  • How to Share EZVIZ Devices with Friends and Family?

    EZVIZ Wi-FI Camera and security systems enables you capture those moments you never want to lose. However if you want to view the same device from two different mobile devices at the same time, 

    you can achieve that simply by EZVIZ app;

    1)  Log into the EZVIZ mobile app

    2)  Select the camera you wish to share > then from the top right corner, tap on the share icon

    3)  Follow the prompt > input the customer’s valid email/phone number registered with EZVIZ

    (Note – You can only share your video with a friend that has an EZVIZ account). Live view is enabled by default, but you can choose to allow the user view the playback and receive alarm notification messages.

    4)  Click on “OK” to complete the settings

    The user will receive the sharing invitation in his account, once the invitation is accepted the user can view the device as well as the original owner of the device.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us


  • How can I Export videos from the Everday wired kits?

    Using the HD Monitor;

    1. From the monitor, log into the device

    2. Hover your to the top menu and Click on Playback

    3. Click on "Clipping" (Scissors), select Start/End Time and click on "Keep Clipping", 

    4. Right-click to end the operation and click on Yes, 

    5. Select the files and click on Export, select device and click Export.

    Remotely:

    1. Log into your EZVIZ account and tap on the device cover picture to go to the live view page

    2. From the Live View tap on the record icon and the recording will start, tap on the icon to stop the recording

    3. Go back to the home page, then from the bottom right corner tap on the "more" icon, then tap on "my album"

    4. Locate the video you just recorded and save it to your mobile device

    If you require further assistance, visit our online @ https://community.ezvizlife.com/hc/en-us


  • I have insert Micro SD card, but app still shows “No memory card”?

    1) Check the installation orientation for the MicroSD card. Ensure that you have installed the memory card in the correct orientation.

    2) Refresh the home page to update the device list.

    3) Go to check the storage status, if the memory card status displays as “Uninitialized”, tap to initialize it. The status will then change to “Normal”. Then you can start recording any event triggered video in the camera such as motion detection.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to disable device image encryption?


    Login into your account using the EZVIZ mobile app, click on the gear icon on the top right corner of the screen, and disable the “Image Encryption”.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • Why real-time videos and playback stop automatically after 5 minutes?

    If your EZVIZ mobile App running on your Android/iOS phone and/or your PC client are not on the same network as the camera, the videos are streamed from EZVIZ VTDU servers. EZVIZ VTDU servers are set to time out every 5 mins. You will get a warning 6s before it times out, where by you have to tap the play button to continue to view the live view.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us


  • How can I initialize the memory Card Inserted into the camera?

    Log into the EZVIZ mobile app > Tap on the serial number of the device to go into the settings page > Scroll down and tap on Storage status > Tap on memory card and initialize the memory card.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How many days can 16GB Micro SD card record?

    For our 1080p EZVIZ security camera, we estimate that a 16GB MicroSD card will provide approximately 28–32 days of recording under normal use, which is about a total of 1 hour of motion event recordings. Recording time for 720p cameras will be longer.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us

  • How to deal with the system message “Device is offline”?

    1) Check the indicator lights on the device; ensure that the device is in configuration mode.

    2) Ensure that your router is functional and can go online to the internet and ensure that you do not have multiple devices on your network.

    3) If all the troubleshooting techniques listed above doesn’t resolve the problem, please delete the device from the account, reset the device and re-add the device to your account.

    If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us