My mobile phone cannot play the live video, but other phones can play, how can this problem be resolved? - FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.
1) Ensure that you are logged into the correct account.
2) Check the internet connection of your mobile phone (browse other websites to ensure good internet connectivity), switch from Wi-Fi or 4GHz to rule out all Network problems, then refresh the page to try again.
3) You can try to view the live video using the EZVIZ Studio. If the device cannot be viewed, then try to restart the device.
4) If you get the prompt “maximum connection reached”, please close the video feed on other clients.
If you require further assistance, visit our online community @ https://community.ezvizlife.com/hc/en-us