How to deal with the system message “Device is offline”? - FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.

How to deal with the system message “Device is offline”?

1) Check the indicator lights on the device; ensure that the device is in configuration mode.

2) Ensure that your router is functional and can go online to the internet and ensure that you do not have multiple devices on your network.

3) If all the troubleshooting techniques listed above doesn’t resolve the problem, please delete the device from the account, reset the device and re-add the device to your account.

If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us