What should users do if cannot receive alarm notification in app? - FAQ - EZVIZ SupportEZVIZ, support, support center, FAQ, frequently asked question, product support, Smart home, Surveillance, Security, IPC, Security Camera, IP Camera, Security Camera, Action Camera, , Action Camera, NVR, networkRead frequently asked questions about EZVIZ products and service.

What should users do if cannot receive alarm notification in app?

1) Ensure the phone signal is good.

2) Ensure that this feature has been enabled in the EZVIZ app.

3) Ensure the EZVIZ app is running in background(For some mobile devices with limited permissions)

4) Ensure the EZVIZ app is not blocked from sending notifications by any anti-virus installed on your mobile phone.

5) Ensure notification for EZVIZ app has been enabled in phone setting.

If you require further assistance,  visit our online community @ https://community.ezvizlife.com/hc/en-us